How can we help?

Go to hookclips.tech/app and choose: Continue with Google in one click, or Create one free with any email (Gmail, Outlook, Hotmail, Yahoo, your work email…) and a password. With email, we send you a link to confirm it. The Free plan needs no card.

On the sign-in screen tap “Forgot your password?”, type your email and we’ll send you a 6-digit code. Use it to set a new password and sign in. The code expires in 15 minutes. If it doesn’t arrive, check your spam folder.

Yes. Use “Forgot your password?” with the same email as your Google account and create a password: it’s the same account, with the same clips and plan.

Check your spam or promotions folder and look for an email from [email protected]. If a few minutes have passed, ask for another one from the same screen. Work email filters sometimes block it: try another email or write to us.

Each video uses up its length (a 40-minute video uses 40 minutes). If a video fails or yields no clips, nothing is deducted. Minutes reset every month, on the day your plan renews; on paid plans, unused minutes roll over to the next month. The ring around your photo shows how many you have left.

It happens when the video has no moments worth clipping, is very short or is only music. It doesn’t count toward your limit: try another one.

Free plan clips carry a small hookclips.tech mark. Any paid plan removes it.

30 days from when they’re made. Then they’re deleted from the server, so download them in time.

Yes. In the editor you change the text, pick who’s in frame, the format, or move the start and end, and the clip re-renders in a minute or two.

HookClips is the tool; having permission to use and post other people’s content is your responsibility. Check each platform’s rules and the Terms. If you own content and want to file a claim, see the Copyright Policy.

In the app, go to Settings → Delete my account and confirm with your email. Your account, clips, logo and channels are deleted immediately.

The site and app are in Spanish and English (ES / EN button at the top). Clip captions can be written in Spanish, English, Portuguese, French or Russian.