We want you to pay only if HookClips works for you. That’s why you can try everything free before paying and cancel your subscription anytime.
When we refund
- Within 7 days of any charge (monthly, yearly or renewal), if you processed 3 videos or fewer with that plan. We refund that charge in full and the subscription is canceled.
- If it failed because of us: if the service was down or couldn’t make your clips because of a problem on our side that we didn’t fix, we refund the proportional amount or add extra days, your choice.
- Duplicate or mistaken charges: always refunded in full.
When we don’t
- After 7 days from a charge. In that case, canceling stops all future charges and you keep using your plan until the end of the period you already paid for, but that period isn’t refunded, in full or in part. This also applies to the yearly plan.
- When you’ve already used the plan (processed videos with it) and the service worked.
- When the account was closed for breaking the Terms of Use.
- Videos that fail or yield no clips don’t count toward your limit, so they aren’t refunded separately.
How to cancel
In your app, go to My plan → Cancel renewal. You can also do it from your PayPal account. You won’t be charged again and your plan stays active until the end of what you paid.
How to ask for a refund
Email [email protected] from your account’s email with the payment date. We reply within 3 business days. The money goes back the same way you paid (PayPal or card); depending on your bank it can take 5–10 business days to show.